30-Day Easy Exchange & Return Policy
If something's off with your order — wrong size, or the color/design doesn't match what you saw online — you can request an exchange or a return.
Take a photo of yourself wearing the item, plus a close-up of the tag inside the collar, and send both to our support team within 7 business days of delivery, explaining the issue. We'll get back to you and sort it out within 30 days of that request. Requests sent after the 7-day window can't be processed, so please don't wait too long.
When a Refund or Exchange Applies
- The tags haven't been removed or altered.
- The item is unused and still in the condition it shipped in.
- If the issue is something we got wrong, we'll make it right with a refund or exchange.
When It Doesn't Apply
- Ordering the same style in multiple sizes just to pick one later isn't covered.
- Custom or made-to-order pieces are final sale.
- Return shipping, plus the cost of our original free shipping, is the customer's responsibility.
- Items with removed tags can't be returned, refunded, or exchanged.
- Return/exchange requests must be opened within 7 days of delivery.
Every item is inspected for size, color, and stitching before it leaves our hands. If you still spot a problem, email us with photos and details.
We won't issue a refund or credit for situations like:
- Simply changing your mind about the item
- An accidental order
- Requests made after the 30-day window has closed
How a Return Works
Our team reviews your request and confirms whether it qualifies under the policy above. Once approved, we'll send you a return authorization number to attach to the package. The customer covers both the return shipping and the original shipping cost, since our free-shipping offer isn't free on our end.
How an Exchange Works
Want a different size instead? We'll send the replacement at no extra product cost — you only cover the shipping for the new item, based on its size and weight.
Return Authorization Number
Think of this number as a receipt for the courier: it tells them the package is being sent back to us for exchange or service, which speeds things up on our end. Just write it on the outside of the box before shipping it back.
Customs & Duties
Customs rules vary a lot by country. Any customs fees charged by your country on the way back to us are the customer's responsibility.
Restocking Fee
A restocking fee may apply to returned items to cover repackaging and handling. The amount depends on the item's size, type, and weight.