At Rowan & Hide, we take the privacy of everyone who visits our site seriously, and we handle personal information in line with applicable privacy laws wherever our customers are shopping from.
What Information We Collect
We collect information directly from you, mainly to make your shopping experience smoother. Sharing it is always your choice — here's what we may store:
- Details you give us when creating an account or placing an order: name, shipping/billing address, email, phone number, and login credentials. We use this to ship your order, communicate with you, and help you recover your account if needed.
- Anything you send us when you contact our support team, kept so we can follow up with you later.
- General browsing data like page visits, approximate location, and site traffic, used to understand how our site is used.
Do We Share Your Information?
We don't sell or share your personal information, with two exceptions: the shipping carrier delivering your order, and government authorities if legally required as part of an investigation. We may occasionally send order updates or offers by email — you can unsubscribe from marketing emails at any time.
What We Don't Store
We never store your full card or payment details ourselves. All payments are processed through a secure, encrypted third-party payment gateway, so your financial information never passes through or sits on our own systems.